Privacy Policy

Last Updated: August 14, 2026

At Eatcmart Technologies Private Limited, we respect your privacy and are committed to protecting the personal and business information of restaurant owners, managers, and authorized users of the Go-Vindu Partner application.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Go-Vindu Partner application and related services.

By accessing or using the Go-Vindu Partner application, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you register, access, or use Go-Vindu Partner, we may collect the following categories of information.

1.1 Business Information

We may collect information about your restaurant or business, including:

• Restaurant/business name
• Restaurant address and location
• Corporate building information
• Restaurant contact details
• Restaurant operating hours
• Food categories
• Menu and product information
• Product prices and discounts
• Food availability
• Delivery, parcel, and dine-in options
• Restaurant images and banners
• Business-related documents or information provided during verification

1.2 Account Information

We may collect information required to create and manage your vendor account, including:

• Name
• Mobile number
• Email address
• Login credentials
• Vendor/restaurant identification information
• Account status and verification information

1.3 Order Information

To provide order-management functionality, we may process information related to orders received through Go-Vindu, including:

• Order ID
• Ordered products
• Product quantities
• Order amount
• Taxes and applicable charges
• Order status
• Order date and time
• Order mode, such as Dine-In, Parcel, or Delivery
• Customer name
• Customer contact information where required for fulfilling the order
• Delivery address where applicable
• Special instructions or food preferences
• Cancellation and refund information

The Go-Vindu Partner application is designed to allow restaurant partners to receive and process customer orders in real time.

1.4 Payment and Settlement Information

Where applicable, we may process information relating to payments, refunds, settlements, and transactions associated with your restaurant.

We may retain transaction references, payment status, refund information, and settlement-related records required for order management, reconciliation, accounting, and legal purposes.

We do not intend to store sensitive payment credentials such as complete card numbers or CVV information on our systems. Payment processing may be handled by authorized third-party payment service providers.

1.5 Device and Technical Information

When you use Go-Vindu Partner, we may automatically receive certain technical information, including:

• Device type
• Operating system
• Application version
• IP address
• Device identifiers where applicable
• Network information
• Login and session information
• Crash and diagnostic information
• Application usage information

This information may be used to maintain security, troubleshoot issues, improve application performance, and provide support.

1.6 Notification Information

If notifications are enabled, we may process device or notification identifiers required to send:

• New order notifications
• Order status notifications
• Cancellation notifications
• Customer requests
• Inventory alerts
• Important account notifications
• Service and system notifications

You may control notification permissions through your device settings, although disabling notifications may affect some Go-Vindu Partner functionality.

2. How We Use Your Information

We may use the information collected through Go-Vindu Partner for the following purposes:

• Create and manage your vendor account
• Verify and manage restaurant accounts
• Display and manage your restaurant information
• Manage menus, products, categories, prices, and availability
• Receive and process customer orders
• Update order statuses
• Manage Dine-In, Parcel, and Delivery orders
• Process cancellations and refunds
• Manage inventory information
• Provide order and business notifications
• Generate sales and order reports
• Provide customer and vendor support
• Communicate important service updates
• Detect and prevent fraudulent or unauthorized activity
• Maintain application security
• Diagnose technical problems and improve application performance
• Comply with applicable legal and regulatory requirements

3. Customer Information Available to Vendors

As part of fulfilling orders, Go-Vindu Partner may display certain customer information to authorized restaurant users.

This information may include:

• Customer name
• Order details
• Contact information where required
• Delivery address for delivery orders
• Food preferences or special instructions
• Order and payment status

This information is provided solely to enable the restaurant to prepare, process, and fulfill customer orders.

Vendors must not use customer information for unrelated purposes, sell it, share it with unauthorized persons, or use it for unauthorized marketing.

4. Data Sharing and Third Parties

We may share or provide access to information with trusted third parties where necessary to operate Go-Vindu Partner.

These may include:

• Cloud hosting and infrastructure providers
• Payment processors
• Notification service providers
• Technical and IT service providers
• Analytics and monitoring providers
• Professional advisers
• Legal or regulatory authorities where required by law

Service providers may process information only for the purposes necessary to provide their services to us.

5. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Alteration
• Misuse
• Destruction

Access to vendor and customer information is restricted to authorized personnel and systems that require such information for legitimate business purposes.

However, no internet-based application or electronic transmission can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Go-Vindu services
• Maintain vendor and transaction records
• Process orders and settlements
• Resolve disputes
• Prevent fraud and abuse
• Meet accounting, legal, and regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

7. Vendor Responsibilities

As a Go-Vindu Partner user, you are responsible for:

• Keeping your login credentials confidential
• Preventing unauthorized access to your vendor account
• Providing accurate business information
• Using customer information only for legitimate order fulfillment
• Not sharing customer information with unauthorized persons
• Immediately informing us of suspected unauthorized access
• Ensuring that employees or staff using your account follow applicable privacy and security requirements

8. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

If you believe that your account has been accessed without authorization, you should contact us immediately so that appropriate security measures can be taken.

We may suspend or restrict accounts where we reasonably believe that there is unauthorized access, fraudulent activity, or a violation of applicable terms or policies.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Request information regarding how your data is processed
• Object to certain processing activities where applicable

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

10. Children's Privacy

Go-Vindu Partner is intended for restaurant owners, managers, employees, and other authorized business users.

The application is not intended for children.

We do not knowingly collect personal information from children for the purpose of creating vendor accounts.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to application functionality
• Changes in technology
• Changes in applicable laws or regulations
• Changes to our data practices

When we make material changes, we may update the Last Updated date and, where appropriate, provide additional notice through the application or other communication channels.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: